Refund Policy

Generic Refund Policy

We accept refunds and exchanges.

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

 

Several types of goods are exempt from being returned. Customized items with markings, holes and/or labels attached.  Any goods showing signs of modification included but not limited to knockouts missing, terminals removed, machine marks, scratches due to excessive handling of the product.  Original packaging must be in the same condition as when it was received from the customer in order to receive credit.

 

Additional non-returnable items:

Gift cards

Downloadable software products

 

To complete your return, we require a receipt or proof of purchase.  

 

Please do not send your purchase back to the manufacturer. 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 

info@litecycle.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@litecycle.com